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Frequently Asked Questions.

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  • What is Joyee
    Joyee is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
    Does Joyee replace my doctor?
    No. Joyee provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
    Can I be accurately assessed remotely?
    Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We’ve worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
    It's an emergency. What do I do?
    Call 911 or proceed to your nearest emergency room immediately. Joyee is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
    Who can use Joyee?
    Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
  • Do you provide laser eye surgery?
    Yes, we offer LASIK consultations and work with trusted surgeons for corrective eye surgery options.
    What treatments are available for dry eyes?
    We provide artificial tears, prescription medications, and advanced therapies such as punctal plugs.
    Can I get prescription glasses on the same day?
    In many cases, yes. We have an in-house optical lab that allows for same-day or next-day glasses service.
    Do you treat eye diseases like glaucoma or cataracts?
    Yes, our clinic diagnoses and manages glaucoma, cataracts, macular degeneration, and other eye conditions.
    Are contact lenses safe for children?
    Yes, with proper care and hygiene, contact lenses are safe for children as young as 10–12 years old.
  • Do you accept insurance plans?
    Yes, we work with most major insurance providers. Please contact our office to confirm your coverage.
    Can I pay without insurance?
    Absolutely. We accept self-pay patients and offer flexible payment options.
    What payment methods are available?
    We accept cash, debit/credit cards, PayPal, and approved corporate billing accounts.
    Do you offer financing for procedures?
    Yes, financing and installment plans are available for certain treatments and procedures.