Privacy Policy | JOYEE Online Healthcare Canada
Privacy Policy | JOYEE Online Care Canada
Plain-Language Privacy Summary
- What We Collect: Only the health history, contact information, and identity verification needed by your Canadian prescriber and dispensing pharmacy.
- Where It Is Stored: All Personal Health Information (PHI) is encrypted at rest and in transit on secure servers located within Canada.
- Who Sees It: Strictly your assigned licensed medical provider and the accredited partner pharmacy dispensing your prescription. We never sell or monetize your data.
- Applicable Laws: Full compliance with federal PIPEDA, Ontario PHIPA, and provincial health privacy acts.
- Privacy Officer Contact: Reach our designated privacy officer directly at privacy@joyee.ca or info@joyee.ca.
- Legal Entity: JOYEE Telehealth Inc. (Ontario, Canada) · Last Updated: October 19, 2026
Full Privacy Policy
Welcome to JOYEE (operated by JOYEE Telehealth Inc.). We are committed to protecting your privacy by complying with all applicable Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial health information privacy legislation (such as Ontario's Personal Health Information Protection Act - PHIPA, British Columbia's PIPA, and Alberta's Health Information Act). This Policy explains how we collect, use, store, and protect your Personal Identifying Information (PII) and Personal Health Information (PHI).
1. Information We Collect
a) Personal Identifying Information (PII)
- Name, email address, and phone number
- Billing and shipping address
- Payment details (processed securely via PCI-compliant payment processors)
b) Personal Health Information (PHI)
- Medical history and health symptoms
- Current medications and allergies
- Biological sex and Date of Birth
- Provincial Health Card number (where required by provincial prescribing regulations)
- Clinical photographs (for dermatology assessments)
c) Non-Personal Information & Cookies
- Browser type, IP address, and device information
- Session cookies used strictly to maintain secure login sessions and cart integrity
2. How We Use Your Information
- To provide clinical telemedicine evaluations and manage your patient file
- To securely transmit prescriptions to our accredited Canadian partner pharmacies
- To coordinate expedited, tracked deliveries in plain, unbranded packaging
- To provide continuous messaging access between you and your healthcare provider
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We share your data exclusively with:
- Authorized Healthcare Professionals to conduct medical reviews and issue prescriptions
- Accredited Canadian partner pharmacies to fill and dispense medications
- Trusted logistics partners (e.g., Canada Post) strictly to deliver your package
- Provincial regulatory or legal authorities where mandated by law (e.g., PharmaNet in BC)
4. Data Security and Residency
All patient data and clinical communications are stored on encrypted servers physically located in Canada. We implement end-to-end encryption in transit (TLS 1.3) and AES-256 encryption at rest.
5. Your Rights
Under Canadian privacy legislation, you have the right to access your personal health records, request corrections to inaccurate data, or request account closure. To exercise your rights, contact our privacy officer at privacy@joyee.ca.
6. Medical Record Retention Periods
In compliance with provincial medical and pharmacy regulatory colleges, clinical records must be retained for minimum statutory periods (e.g., 10 years from the date of last entry in Ontario under CPSO regulations).
Contact: JOYEE Telehealth Inc., Privacy Officer, info@joyee.ca / privacy@joyee.ca.
