Terms & Conditions | JOYEE Online Healthcare

Terms & Conditions | JOYEE Online Healthcare Canada

Plain-Language Terms Summary

  • Non-Emergency Care: JOYEE is designed exclusively for non-urgent health conditions. In any medical emergency (chest pain, shortness of breath), immediately call 911.
  • Independent Medical Discretion: Prescriptions are never guaranteed; they are issued solely at the clinical discretion of licensed Canadian physicians and nurse practitioners.
  • Age & Truthfulness: You must be at least 18 years old and provide accurate health history and legal identity.
  • Cancellation & Pharmacy Returns: You may pause or cancel ongoing treatment plans anytime before dispensing. Under Canadian pharmacy law, dispensed prescription medications cannot be returned or refunded once shipped.
  • Telemedicine Platform: JOYEE Telehealth Inc. operates the digital technology platform connecting patients with independent licensed clinicians and accredited Canadian partner pharmacies.
  • Legal Entity: JOYEE Telehealth Inc. (Ontario, Canada) · Last Updated: October 19, 2026

Full Terms and Conditions

Welcome to JOYEE (operated by JOYEE Telehealth Inc.). By accessing or using our website and services, you agree to these Terms & Conditions. The JOYEE Platform is a digital healthcare technology platform that facilitates connecting Canadian users with authorized independent healthcare professionals and licensed dispensing pharmacies. If you do not agree to these terms, please do not use the website.

1. Use of Website

  • You must be at least 18 years old (or the age of majority in your province) and reside in Canada.
  • You agree to use the website only for lawful, personal purposes.
  • EMERGENCY NOTICE: THE JOYEE PLATFORM CANNOT BE USED FOR EMERGENCY HEALTHCARE. IF YOU BELIEVE THAT YOU ARE DEALING WITH A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR ATTEND YOUR NEAREST HOSPITAL EMERGENCY ROOM.

2. Healthcare Services & Prescriptions

  • Medications are only provided following a clinical evaluation by a licensed healthcare professional who determines it is medically appropriate. There is no guarantee of a prescription.
  • JOYEE does not replace your primary care provider. We strongly recommend notifying your family doctor of any healthcare services received through our platform.
  • Prescribers reserve the right to decline treatment if virtual care is not clinically safe for your presentation.

3. Pricing & Payments

  • All prices are listed in Canadian Dollars (CAD) and subject to applicable provincial regulations.
  • Payments are processed securely prior to pharmacy fulfillment. If a clinician determines you are not medically eligible for prescription medication, you are not charged for any medication plan.

4. Shipping, Refills & Cancellations

  • Prescriptions are dispensed exclusively by accredited Canadian partner pharmacies in plain, unbranded packaging.
  • You may pause, modify, or cancel ongoing refill plans anytime through your account portal prior to scheduled dispensing dates.
  • Final Sales & Returns: In accordance with Canadian federal and provincial pharmacy legislation, prescription medications cannot be returned, exchanged, or reused once dispensed and shipped from a pharmacy.

5. Limitation of Liability & Governing Law

These Terms are governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Contact: JOYEE Telehealth Inc., info@joyee.ca.